Shipping policy
We take all reasonable steps to ensure that your artwork arrives to you in a safe and timely fashion.
We ship within Canada and to the continental US. For International deliveries please fill out the contact form for shipping info.
Artwork is shipped directly from Ontario, Canada. Shipping times vary, on most artwork allow 10-14 business days. Delays are rare but may occur, we will do our best to inform you should delays occur.
How are shipping costs determined?
Shipping costs are determined based on the price, dimensions, and weight of the artwork(s) purchased, as well as the shipping destination. Shipping costs include packaging and handling. Please note that artwork may be subject to duties, taxes and/or fees according to your country’s regulations. Please consult your local customs office for more details about duties and taxes.
Shipping and Delivery within Canada
Shipping and Delivery costs for delivery within Canada are calculated at the check-out. Yukon and Nunavut buyers please fill out the contact form for purchase request.
Shipping and Delivery within US
Shipping and Delivery costs for delivery within the United States are calculated at the check-out. Alaska and Hawaii buyers please fill out the contact form for purchase request.
What about international deliveries?
Yes we can deliver worldwide!
Please fill out the contact form for shipping to destinations outside of Canada and US.
Tracking your delivery
You will receive an e-mail notification with the tracking number of your parcel once the order has been shipped.
Incorrect addresses
If you supply an incorrect address (i.e. the unit number is missing), and the item is returned, then you, the buyer, will be responsible for paying for re-delivery of the item. Please check the order confirmation email when you receive it that the shipping address is correct.
Does someone need to be home for delivery?
We check the box ‘Signature on Delivery Required’ when this is an option with the carrier.
Carriers provide a door-to-door service, which does not include carrying the items inside, placement, or removal of packaging. If your order includes larger items, we suggest having an additional person at the delivery address to assist with the placement of your items inside.
We are unable to redirect orders once items have been dispatched.
Does the postage fee include insurance?
Yes, freight costs include insurance.
What if damage occurs during shipping?
Your artwork is packed carefully using as much padding and protection as is reasonable in order to ensure that it arrives safely. If any damage does occur to your artwork during delivery, contact us immediately by email at hello@cynthiagarsideart.com